Tenant knowledge
KB and RAG stay tenant scoped before any reply is drafted.
The same dark, focused Venum-style experience, now shaped around tenant onboarding, Chatwoot conversations, Twenty CRM data, and the AI Workspace Agent.
Product shape
Chatwoot keeps ownership of customer conversations and channels. Twenty keeps structured customer, lead, opportunity, task, and note data.
This app layer connects them through server-side BFF routes, tenant sessions, readiness checks, staff workflows, and safe Workspace Agent controls.
Work surfaces
AI operations
KB and RAG stay tenant scoped before any reply is drafted.
Chatwoot messages are answered only when evidence and policy allow.
Twenty updates flow through server-side, allowlisted actions.
Staff get trace evidence instead of hidden prompts or browser secrets.
KB/RAG, reply policy, CRM side effects, and traces live in agent/.
Signup, provisioning, billing, auth, and launch links live in api/.
This frontend keeps browser sessions and provider tokens server-side.